Welcome to our Shipping Policy page! Below, you’ll find answers to common questions about how we handle shipping for your art purchases. If you have any additional questions, feel free to contact us directly.

How long will it take to process my order?

Orders are typically processed within [2-5 business days] after payment is received. Once your order is processed, we will notify you with a confirmation email and tracking information

How long does shipping take?

Shipping times vary depending on your location:

• Domestic orders: [3-10 business days]
• International orders: [7-22 business days]

Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs delays or shipping carrier issues.

Do you ship internationally?

Yes, we offer international shipping! Shipping rates and times vary based on your location. Additional customs fees or taxes may apply, which are the responsibility of the buyer. Please check with your local customs office for more information.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, the size of the item, and the shipping method selected.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to monitor the progress of your shipment.

What Happens if My Order is Delayed or Lost?

We know how exciting it is to receive your order, and we work hard to make sure it arrives on time. However, occasional delays can happen, and we truly appreciate your patience.

Before reaching out to us, please:

• Check your junk or spam folder for any missed emails.
• Double-check the shipping address provided during checkout to ensure it’s correct.
• Contact your local post office, as they often have the most accurate information about your package’s location.

If there was an error with your shipping address, we’re happy to send a replacement, but we kindly ask that you cover the additional shipping costs.

If your order is still significantly delayed or missing after trying these steps, please don’t hesitate to contact us at hello@erikahmarie.com. We’re here to help and will do everything we can to make it right! 💕

What is your return or exchange policy for shipped items?

Due to the nature of our art products, all sales are final. However, if your item arrives damaged, please reach out to us within 7 days of receiving your order with photos of the damage, and we will resolve the issue immediately.

All digital files are final sale, no exceptions.

Do you offer local pickup or delivery?

Original pieces can be picked up depending on which city Erikah is in, which can be between Toronto and Los Angeles. Email hello@erikahmarie.com for further inquiries.

Contact Us

If you have any questions or concerns not addressed here, please don’t hesitate to reach out at hello@erikahmarie.com. We’re here to help and ensure you have the best experience!

12x16 inches - Perfect for small spaces or gallery walls

16x20 inches - A versatile size that fits in most spaces.

18x24 inches - Ideal for making a bold statement.

24x36 inches - Great for focal points in large rooms.